GROUP SERVICES – CALL CENTRE SERVICES Superior Service Is On Call Conduit is a leading provider of contact centre services within Ireland, the UK and Europe. We have considerable experience within the areas of inbound customer care, outbound telesales and back office services Conduit provides a range of outsourced solutions for clients including marketing, customer care, customer service, order processing etc. Our call centers are built with state of the art technology and our personnel are fully skilled and trained Customer Support Agents. Our call centers are operational 24 hours a day, 7 days a week facilitating global requirements. Top Of Page ^^ Commitment to Quality Conduit's commitment to quality is second to none. We recognised long ago that price alone was not sufficient to win new business or maintain our current outsourced contracts. Conduit therefore set up an internal, but independent, quality division tasked with monitoring our services and benchmarking them against our competitors. We continually strive and exceed in meeting rigorous quality targets that we agreed with our customers. Being successful in providing superior quality solutions has encouraged our client base to not only maintain the long-term contracts with Conduit, but also seek to extend their contracts with us Top Of Page ^^ Project Management Conduit's Project Management group enjoy an excellent reputation within the corporate marketplace. The group was successful in delivering project implementations on both the technology and service fronts for not only our own organisation but also for our wide range of corporate clients. The portfolio of projects includes contact centre rollouts and implementation of new technologies (IVR / Voice & Data Recording solutions) and upgrading current solutions (SMS servers / call connection solutions). Top Of Page ^^ We believe that complex implementations, such can only be successful if effective Project Management methodology is being followed. Top Of Page ^^ Services We have a range of support services, from inbound customer service and technical support to sales support in our multi-lingual, web-enabled environment. Our people are fully trained on client products and services. Conduit uses 'best of breed' solutions in delivering fast and effective business solutions to meet your every need. We partner with experienced solutions integrators who can work to our aggressive timescales in delivering first class customised solutions. Top Of Page ^^ Services We Offer Directory Enquiries Inbound and Outbound Call Management Virtual Secretarial Services Customer Care - Customer Relationship Management Order Processing Market Research - Collection of Data Marketing - Telesales/Telemarketing Business Process Outsourcing Top Of Page ^^ Why Choose Conduit? Highly skilled telephone professionals Superior call centre technology Rapid launch and roll-out of new campaigns Remote call monitoring Swift response to changing market conditions Expertise in account management Enhanced reporting capability Facility for market testing Improved market coverage Top Of Page ^^ Outsourcing Benefits Reduced costs per sale Increased sales and profits Increased customer base through superior lead generation Increased number of appointments and productivity Higher number of qualified leads and conversion to closed sales Improved customer retention and satisfaction More immediate feedback Better results through test marketing Increased market share Top Of Page ^^ Clients We have a number of high profile clients which include Bord Gais (Ireland's National Gas Board), 02 Ireland, Orange UK, Vodafone UK to name a few. We provide full call centre facilities to Bord Gais' our in-house team handle all sales, service and account calls on behalf of Bord Gais customers. We operate a personal secretarial service for 02 Ireland Customers. We provide Directory Enquiry Services for Orange UK for all Orange mobile customers in the UK. Top Of Page ^^ Call Centre Awards: Irish Contact Centre Awards 2002 Winner of the Best Use of Technology Award - Contact Centre Manager of The Year - Finalist - Rob Crowe Contact Centre of the Year - Highly Commended Top Of Page ^^